Wow! Customer Service Gets High Praise
My name is Tom . Your team just finished doing work on our garage door at our home in Kirkwood. I just wanted to tell you that this whole experience with the Overhead Door team was a true WOW experience !
Mark led the way and he was the first person we dealt with. He is just as classy and as professional as can be and he represents you so very well as the sales rep who gets the ball rolling.
It all started when Mark came out earlier this week. My wife Mary Ann handled it all. She thought and expected that we would need a whole new door system / everything. Mark took a look at it all and told her NO, we did not need everything new/not a whole new system. We needed a tune up of what we had plus a new lift motor.
Not only did Mark save us $$$ but he created in Mary Ann – and me too – a confidence that Overhead Door not only knows what it is doing but that you all are honest, transparent, and you have the best interests of the customer in mind. Other companies might very well have just said sure, if you want a whole new system then we will give you a whole new system. Mark went the extra mile and made the extra effort to do what was best for us and we appreciate that very much, very much indeed.
Mark got the technical staff out to put in the new motor and do a few other things and they did a first class job too. Now we have a system that runs quieter than we even knew it could and it is as smooth running as we could ever have imagined.
You did a first class job on it all!
In the baseball game that is life and business, a person will never be able to steal second if they don’t have the courage to take their foot off first and go for it. The investment and risks that Overhead Door has undoubtedly made and taken over the years to build an honest and worthwhile team that adheres to a philosophy and work ethic that says : ” Exceed Customer Expectations As Much As Possible If Not Always ! ” – well that proves that OHD is not afraid take the shot and steal second.
Nice going. Give Mark and all the tech team our appreciation and our best wishes. You folks do excellent work and you have become our garage door company from now on.
TOM AND MARY ANN