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All Posts Tagged Tag: ‘testimonial’

  • New Customer Review

    An Informed OHD St. Louis Repair Customer Benefits Everyone!

    Our garage door repair technicians are expertly trained to service garage doors and openers and make every effort to keep you informed of the process so you can know your garage better.  See what this customer said about their recent experience with us.

    “Phillip B. was fantastic! Explained clearly what he needed to do. He was also friendly and respectful. Very efficient. You got a great employee there! I’ve used Overhead Door many times over the past 30 years. Excellent company.”
    -Overhead Door Company of St. Louis Customer

    If your garage door has seen better days, let us know how we can help. You can schedule garage door service appointments online, or you can even get a free estimate on a new garage door.

    New Customer Review

  • We Won’t Just Fix It, We’ll Teach You How To Maintain It.

    Disaster can strike at anytime, and we recognize that our garage door customers come in a wide range of ages. That’s why we make sure to take the time to explain easy ways customers ranging from new home owners to senior citizens can operate their door easier and better to keep them prepared for future problems.

    Customer Comments

    “I had an excellent experience after a storm when I lost electricity and a technician came to help me engage the mechanism again. I wasn’t sure how to get it working and he explained how to manually operate the door and how to restore it to automatic.
    As a senior citizen I needed that help. I also had him do the annual maintenance while he was here. He came early and was very efficient.”

    Diane

    If you are interested in a new garage door let us know how we can help. You can even schedule service online here.

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  • New Customer Review

    New customer becomes a loyal fan of our service

    We love hearing from our garage door customers, especially new ones! This is a great example of the service that we strive to provide to all customers, new and old.

    Customer Comments

    For what it’s worth, you all were the first we met with and gave us the best, most comprehensive quote and were very kind about walking us through the process (our first garage doors!) While you weren’t the cheapest, you definitely have a stellar reputation in town and made it pretty easy to say “yes” when we really compared.  Having the showroom is also a big plus.  I’m sure you get good feedback all the time, but just wanted to pass that along!  My stingy husband didn’t even take TOO much convincing!

    Many thanks,

    Lindsey

    If you are interested in a new garage door let us know how we can help. You can even request a free estimate online.

  • New Customer Review: Yelp Review

    Quite Literally Blew Me Away

    Unfortunately, not all service companies value your time as much as we do. At Overhead Door Company of St. Louis, we often have same-day service appointments. And let us know if you need a sticker near your garage door opener. We’ll give you one like we did for Eric!

    6 months out of warranty (new home), my garage door breaks. I call the guys on the sticker (on the garage door), and got a rude rep but booked them anyways. Long story short they missed appointments and then tried to show up days later because they refused to cancel me.

    Here is where Overhead Door [Company of St. Louis] comes in. They were the only ones in the area able to work with me on short notice. Staff on the call and on the job were extremely professional and friendly. They over-delivered on the service, courtesy, flexibility, and price. Overhead Door quite literally blew me away with how much better they made the experience.

    I put their sticker over the one that came with the door. Keep it up guys. I will be back next time I have issues for sure.

    If you’re dealing with an unexpected garage door issue, save yourself some time and frustration and just call these guys first. Night and Day when compared to the other guys.

    – Eric, Lake Saint Louis

    To see this Yelp review and more, visit http://www.yelp.com/biz/overhead-door-company-of-st-louis-saint-louis.

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  • New Google+ Reviews for Overhead Door Company of St Louis

    We’ve been getting some great reviews on Google+! Thanks for the feedback.

    When the spring broke on my garage door, Overhead Door came to fix it the same day. The repair man, Bob, was very kind, courteous, and professional. He explained what the repair would entail as well as options for a new garage door as ours is 23 years old and pretty worn out. Bob completed the repair in a timely manner and the price was very reasonable. Thank you, Overhead Door and Bob, for coming to the rescue! When we are ready for a new garage door, we will definitely give you a call!

    – Bob & Tracy, St. Louis

    Quick to respond and did the job right. Very professional and courteous. I highly recommend Overhead Door Company.

    – Larry, St. Louis

    Customer Feedback: Google+ Review

    See these Google+ reviews and more at: https://plus.google.com/u/0/+OverheadDoorStLouis/about

  • Professional, Courteous, and Efficient Service Technicians Are The Overhead Door Difference

    “I was very pleased with our service technician Zane. He was very professional and extremely courteous!! He was efficient and thorough with our service call. It was refreshing to actually have a employee that you can tell really cares about his job and his work ethic. Highly recommend Zane and Overhead Door! Thank you!!”

    -Gina, St. Louis

  • Wow! Customer Service Gets High Praise

    My name is Tom . Your team just finished doing work on our garage door at our home in Kirkwood.   I just wanted to tell you that this whole experience with the Overhead Door team was a true WOW experience !

    Mark led the way and he was the first person we dealt with. He is just as classy and as professional as can be and he represents you so very well as the sales rep who gets the ball rolling.

    WOW !

    It all started when Mark came out earlier this week. My wife Mary Ann handled it all. She thought and expected that we would need a whole new door system / everything.   Mark took a look at it all and told her NO,  we did not need everything new/not a whole new system. We needed a tune up of what we had plus a new lift motor.

    Not only did Mark save us $$$ but he created in Mary Ann – and me too – a confidence that Overhead Door not only knows what it is doing but that you all are honest, transparent, and you have the best interests of the customer in mind. Other companies might very well have just said sure, if you want a whole new system then we will give you a whole new system.   Mark went the extra mile and made the extra effort to do what was best for us and we appreciate that very much, very much indeed.

    Mark got the technical staff out to put in the new motor and do a few other things and they did a first class job too. Now we have a system that runs quieter than we even knew it could and it is as smooth running as we could ever have imagined.

    WOW !

    You did a first class job on it all!

    In the baseball game that is life and business, a person will never be able to steal second if they don’t have the courage to take their foot off first and go for it. The investment and risks that Overhead Door has undoubtedly made and taken over the years to build an honest and worthwhile team that adheres to a philosophy and work ethic that says :  ” Exceed Customer Expectations As Much As Possible If Not Always ! ”  – well that proves that OHD is not afraid take the shot and steal second.

    WOW !

    Nice going.  Give Mark and all the tech team our appreciation and our best wishes. You folks do excellent work and you have become our garage door company from now on.

    Thanks Again.

    Sincerely,

    TOM AND MARY ANN

    Kirkwood, MO

  • Being Courteous, Respectful, and Informative are How We Build Customer Relationships

    Chris S. was our service technician today 2/27/14 and he was very courteous and early. He answered and explained every question I had about what we thought was to be needed and what really did need to be replaced. I did not get the feeling he was trying to replace everything on our unit just to mark up our bill. Just the opposite, I believed he was telling me and showing me just what needed to be done. He gave me the info and let me decide. He completed the job in a timely fashion, cleaned up the entire area when the job was completed. I was very happy with Chris and his courtesy, and the way he explained things to me. Chris was kind enough to break down the prices for me. If I need further service I will call Overhead and ask for Chris.

    -Chris, St. Louis