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All Posts Tagged Tag: ‘respectful’

  • Professional, Courteous, and Efficient Service Technicians Are The Overhead Door Difference

    “I was very pleased with our service technician Zane. He was very professional and extremely courteous!! He was efficient and thorough with our service call. It was refreshing to actually have a employee that you can tell really cares about his job and his work ethic. Highly recommend Zane and Overhead Door! Thank you!!”

    -Gina, St. Louis

  • Wow! Customer Service Gets High Praise

    My name is Tom . Your team just finished doing work on our garage door at our home in Kirkwood.   I just wanted to tell you that this whole experience with the Overhead Door team was a true WOW experience !

    Mark led the way and he was the first person we dealt with. He is just as classy and as professional as can be and he represents you so very well as the sales rep who gets the ball rolling.

    WOW !

    It all started when Mark came out earlier this week. My wife Mary Ann handled it all. She thought and expected that we would need a whole new door system / everything.   Mark took a look at it all and told her NO,  we did not need everything new/not a whole new system. We needed a tune up of what we had plus a new lift motor.

    Not only did Mark save us $$$ but he created in Mary Ann – and me too – a confidence that Overhead Door not only knows what it is doing but that you all are honest, transparent, and you have the best interests of the customer in mind. Other companies might very well have just said sure, if you want a whole new system then we will give you a whole new system.   Mark went the extra mile and made the extra effort to do what was best for us and we appreciate that very much, very much indeed.

    Mark got the technical staff out to put in the new motor and do a few other things and they did a first class job too. Now we have a system that runs quieter than we even knew it could and it is as smooth running as we could ever have imagined.

    WOW !

    You did a first class job on it all!

    In the baseball game that is life and business, a person will never be able to steal second if they don’t have the courage to take their foot off first and go for it. The investment and risks that Overhead Door has undoubtedly made and taken over the years to build an honest and worthwhile team that adheres to a philosophy and work ethic that says :  ” Exceed Customer Expectations As Much As Possible If Not Always ! ”  – well that proves that OHD is not afraid take the shot and steal second.

    WOW !

    Nice going.  Give Mark and all the tech team our appreciation and our best wishes. You folks do excellent work and you have become our garage door company from now on.

    Thanks Again.

    Sincerely,

    TOM AND MARY ANN

    Kirkwood, MO

  • Being Courteous, Respectful, and Informative are How We Build Customer Relationships

    Chris S. was our service technician today 2/27/14 and he was very courteous and early. He answered and explained every question I had about what we thought was to be needed and what really did need to be replaced. I did not get the feeling he was trying to replace everything on our unit just to mark up our bill. Just the opposite, I believed he was telling me and showing me just what needed to be done. He gave me the info and let me decide. He completed the job in a timely fashion, cleaned up the entire area when the job was completed. I was very happy with Chris and his courtesy, and the way he explained things to me. Chris was kind enough to break down the prices for me. If I need further service I will call Overhead and ask for Chris.

    -Chris, St. Louis