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- About Overhead Door™
- Our Reputation
If we told you that someone in your area had been convicted of nine counts residential burglary and nine counts of theft, you’d glad to know that person was sentenced to 10+ years in state prison…right?
What if we told you that the person guilty of these crimes was a technician for a garage door repair company who intentionally overcharged his customers so much, it was considered a felony?
You’d expect that such behavior would be discouraged from a garage door repair company, correct?
According to a fellow employee of the company, this technician made more than $300,000 for himself in 2015 and was even awarded a trip from his company as praise as for being a “top gun” with such large invoices.
Check out this article from DASMA in this link HERE with further details from this technician working with what has been called “The worst garage door company in the nation” by DASMA in a previous article from 2015.
We try to warn our customers about the dangers of garage door repair companies that aim to scam you out of your hard-earned money.
We do this to educate our customers as much as possible to help them learn the difference between honest and dishonest garage door repair companies.
So when cautionary examples like this come around we do our best to share with our customers the dangers that exist in the world of dishonest garage door repair companies.
Remember to look for logos from the International Door Association (or IDA) and IDEA (The Institute of Door Dealer Education and Accreditation) are both associations with the intention of helping you identify reputable companies from scam companies like this one. Look for these logos on websites to be sure:
If you are in need of garage door repair you can trust, sign up for our IDA and IDEA approved service by scheduling online here.
In the fourth installment our series on garage door repair scams we are talking about ways you can determine a scam company simply from your interaction on the phone before they even have a chance to waste your time and possibly money with a visit.
Here are some things to listen for:
If the company is unclear or inconsistent on their company name: Beware. This is an attempt to distract and confuse you so you can’t properly identify them later. They may even use names similar to ours and other reputable companies, so ask for clarification.
Generic names like “Garage Doors” or “Door Service” should be huge red flags. Remember, If they truly want long time customers instead of a quick buck they will make sure to let you know who they are!
As we’ve mentioned before, our own company is often a victim of scam companies using a name similar to ours to latch on to our hard earned reputation. For this reason, we always encourage our customers to play close attention to the name and website of the repair company they are choosing!
Make sure to clarify their street address that you’ve verified on their website. If you have billing issues you’ll want to know exactly who to contact and where, so make sure a physical address exists before doing business with the company.
Check Reputable Dealer Databases
DASMA (or Doors & Access Systems Manufacturers Association ) is a great resource for determining fair pricing and service for popular door products.
The third part in our four part series from the International Door Association on garage door repair scams is about identifying the marketing tactics of a scam company.
Scam companies know how susceptible consumers are to marketing, so they put a great deal of emphasis in this area.
Here are some warning signs to look out for:
Keep an eye out for generic or confusing names, especially ones in ads that don’t match their company’s website. As you may or may not know, our own company is a victim of scam companies using a similar name to latch on to our hard earned reputation. For this reason, we always encourage our customers to play close attention to the name and website of the repair company they are choosing.
Check the company’s street address since most scam company’s don’t operate at a physical location. Be sure to also check the street view of the address to make sure it’s not disguised to exist inside of a larger building that may not actually be there
Low Prices For Service Calls
Scam companies know that a desperate customer is their best target. Be wary of a low upfront service visit fee meant to reel customers into much larger costs in the long run.
Look for Logos From Reputable Associations
The International Door Association (or IDA) and IDEA (The Institute of Door Dealer Education and Accreditation) are both associations with the intention of helping you identify reputable companies from others. Look for these logos on company websites to be sure:
Stay tuned for more in this series as we share to keep you informed.