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All Posts Tagged Tag: ‘garage door repair’

  • Consumer Alert: How to Detect a Scammer

    Consumer Alert Part 4: How To Detect A Scammer By Phone

    Consumer Alert: How to Detect a Scammer

    In the fourth installment our series on garage door repair scams we are talking about ways you can determine a scam company simply from your interaction on the phone before they even have a chance to waste your time and possibly money with a visit.

    Here are some things to listen for:

    1. Company Identity

      If the company is unclear or inconsistent on their company name: Beware. This is an attempt to distract and confuse you so you can’t properly identify them later. They may even use names similar to ours and other reputable companies, so ask for clarification. 

      Generic names like “Garage Doors” or “Door Service” should be huge red flags. Remember, If they truly want long time customers instead of a quick buck they will make sure to let you know who they are!

    2. Company Name

      As we’ve mentioned before, our own company is often a victim of scam companies using a name similar to ours to latch on to our hard earned reputation. For this reason, we always encourage our customers to play close attention to the name and website of the repair company they are choosing! 

    3. Street Address

      Make sure to clarify their street address that you’ve verified on their website. If you have billing issues you’ll want to know exactly who to contact and where, so make sure a physical address exists before doing business with the company.

    4. Check Reputable Dealer Databases

      The International Door Association has a great “find a dealer” database that will search reputable companies in your area by zip code found at this link.

      DASMA (or Doors & Access Systems Manufacturers Association )  is a great resource for determining fair pricing and service for popular door products. 

    If you are in need of garage door repair, sign up for our IDA and IDEA approved service by scheduling online here.

     

     

  • Consumer Alert: How to Detect Marketing from Garage Door Repair Scammers

    Consumer Alert Part 3: How to Spot Marketing from Garage Door Repair Scammers

    Consumer Alert: How to Detect Marketing from Garage Door Repair Scammers

    The third part in our four part series from the International Door Association on garage door repair scams is about identifying the marketing tactics of a scam company.

    Scam companies know how susceptible consumers are to marketing, so they put a great deal of emphasis in this area.

    Here are some warning signs to look out for: 

    1. Company Name

      Keep an eye out for generic or confusing names, especially ones in ads that don’t match their company’s website. As you may or may not know, our own company is a victim of scam companies using a similar name to latch on to our hard earned reputation. For this reason, we always encourage our customers to play close attention to the name and website of the repair company they are choosing. 

    2. Street Address

      Check the company’s street address since most scam company’s don’t operate at a physical location. Be sure to also check the street view of the address to make sure it’s not disguised to exist inside of a larger building that may not  actually be there

    3. Low Prices For Service Calls

       Scam companies know that a desperate customer is their best target. Be wary of a  low upfront service visit fee meant to reel customers into much larger costs in the  long run. 

    4. Look for Logos From Reputable Associations

      The International Door Association (or IDA) and IDEA  (The Institute of Door Dealer Education and Accreditation) are both associations with the intention of helping you identify reputable companies from others. Look for these logos on company websites to be sure:



    Accredited Door Dealer

     

     

     

     

     

    Stay tuned for more in this series as we share to keep you informed.

    If you are in need of garage door repair, sign up for our IDA and IDEA approved service by scheduling online here.

     

     

  • Consumer Alert: Four Common Reasons Your Garage Door May Need Service

    Consumer Alert Part 2: Four Common Reasons Your Garage Door May Need Service

    Consumer Alert: Four Common Reasons Your Garage Door May Need Service

    We are continuing our series on garage door repair scams that you can avoid.

    A good way to avoid these scams is knowing the essential reasons why you might need garage door repair. If you can start by recognizing these reasons you can begin to keep an eye out for scams to persuade you into getting repair service you probably don’t need.

    Here are the four common reasons you would need service:

    1. Malfunctioning  Photo-Eye 

    2. Broken Spring

    3. Malfunctioning  Remote Control

    4. Noisy Door

    Once you determine these common repairs you can begin to predict what a fair cost would be and better inform yourself as protection from scammers.

    Stay tuned for more in this series as we share to keep you informed.

    If you are in need of garage door repair, sign up for our IDA approved service by scheduling online here.

     

  • Consumer Alert Garage Door Repair Scam

    Consumer Alert Part 1: An Important Introduction Into Garage Door Repair Scams

    Consumer Alert Garage Door Repair Scam

     

    Buyer Beware: Garage Door Repair scams exist right here in our community. We want to help you avoid these companies that aim to take advantage of uninformed homeowners and often charge you multiple times what your repair cost should be. We’re sharing these informative videos from the International Door Association to arm you with the tools you need to predict and avoid these type of companies. 

    Stay tuned for more in this series as we continue to share these to keep you informed.

    If you are in need of garage door repair, sign up for our IDA approved service by scheduling online here

     

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  • New Customer Review

    An Informed OHD St. Louis Repair Customer Benefits Everyone!

    Our garage door repair technicians are expertly trained to service garage doors and openers and make every effort to keep you informed of the process so you can know your garage better.  See what this customer said about their recent experience with us.

    “Phillip B. was fantastic! Explained clearly what he needed to do. He was also friendly and respectful. Very efficient. You got a great employee there! I’ve used Overhead Door many times over the past 30 years. Excellent company.”
    -Overhead Door Company of St. Louis Customer

    If your garage door has seen better days, let us know how we can help. You can schedule garage door service appointments online, or you can even get a free estimate on a new garage door.

    New Customer Review

  • We Won’t Just Fix It, We’ll Teach You How To Maintain It.

    Disaster can strike at anytime, and we recognize that our garage door customers come in a wide range of ages. That’s why we make sure to take the time to explain easy ways customers ranging from new home owners to senior citizens can operate their door easier and better to keep them prepared for future problems.

    Customer Comments

    “I had an excellent experience after a storm when I lost electricity and a technician came to help me engage the mechanism again. I wasn’t sure how to get it working and he explained how to manually operate the door and how to restore it to automatic.
    As a senior citizen I needed that help. I also had him do the annual maintenance while he was here. He came early and was very efficient.”

    Diane

    If you are interested in a new garage door let us know how we can help. You can even schedule service online here.

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