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All Posts Tagged Tag: ‘customer service’

  • Overhead Door Earns The Women’s Choice Award For The Fifth Year In A Row!

    Overhead Door Earns Women’s Choice Award® for Providing Outstanding Customer Experience For the Fifth Year in a row

    As the leading advocacy for female consumers, WomenCertified® is delighted to honor Overhead Door with the Women’s Choice Award® based on extraordinary recommendations from their female customers in a customer satisfaction survey conducted by WomenCertified Inc. using the company’s customer database. Overhead Door, which provides door and door related products and services, received excellent survey scores in several areas including the overall sales experience where 9 out of 10 of their female customers reported that they would highly recommend Overhead Door to friends and family.

    Female consumers represent a driving economic powerhouse, controlling 65%, or approximately $20 trillion annually, in global spending and more than 80% of US spending, according to the Harvard Business Review and the Continuum’s Women and Children Research Group. Coupling that with a recent Nielsen report on global trust in advertising, which stated that 92% of consumers trust recommendations from people they know over any other form of advertising, reveals the significance of being an America’s Most Recommended brand by women.

    The Women’s Choice Award has set the standard for helping women make smarter choices by identifying the brands most recommended and trusted by women. Overhead Door is a brand that delivers a customer experience worthy of her recommendation.

    Passi commented on how the Women’s Choice Award serves as a competitive differentiator in today’s cluttered marketplace by explaining, “When a woman is willing to recommend a brand or service to others, it means that business has earned her loyalty. Those are the businesses we wish to recognize for their efforts and commitment to the number one consumer – women. We are proud of Overhead Door for providing a remarkable roofing experience and for creating a service experience that is exceptional for both women and men alike.”

    Women's Choice Award 2012-2017

    About Women’s Choice Award

    The Women’s Choice Award sets the standard for helping women to make smarter purchasing choices. The company and its awards identify the brands, products, and services that are most recommended and trusted by women. Additionally, they recognize those that deliver a recommendation-worthy customer experience. Awards are based on surveys of thousands of women, as well as research conducted in partnership with the Wharton School of the University of Pennsylvania. As the leading advocate for female consumers, WomenCertified Inc., home of the Women’s Choice Award, created the first national award based on the ratings and preferences of women. Women can visit the official website at www.WomensChoiceAward.com to learn more.

  • New Customer Review

    New customer becomes a loyal fan of our service

    We love hearing from our garage door customers, especially new ones! This is a great example of the service that we strive to provide to all customers, new and old.

    Customer Comments

    For what it’s worth, you all were the first we met with and gave us the best, most comprehensive quote and were very kind about walking us through the process (our first garage doors!) While you weren’t the cheapest, you definitely have a stellar reputation in town and made it pretty easy to say “yes” when we really compared.  Having the showroom is also a big plus.  I’m sure you get good feedback all the time, but just wanted to pass that along!  My stingy husband didn’t even take TOO much convincing!

    Many thanks,

    Lindsey

    If you are interested in a new garage door let us know how we can help. You can even request a free estimate online.

  • Professional, Courteous, and Efficient Service Technicians Are The Overhead Door Difference

    “I was very pleased with our service technician Zane. He was very professional and extremely courteous!! He was efficient and thorough with our service call. It was refreshing to actually have a employee that you can tell really cares about his job and his work ethic. Highly recommend Zane and Overhead Door! Thank you!!”

    -Gina, St. Louis

  • Wow! Customer Service Gets High Praise

    My name is Tom . Your team just finished doing work on our garage door at our home in Kirkwood.   I just wanted to tell you that this whole experience with the Overhead Door team was a true WOW experience !

    Mark led the way and he was the first person we dealt with. He is just as classy and as professional as can be and he represents you so very well as the sales rep who gets the ball rolling.

    WOW !

    It all started when Mark came out earlier this week. My wife Mary Ann handled it all. She thought and expected that we would need a whole new door system / everything.   Mark took a look at it all and told her NO,  we did not need everything new/not a whole new system. We needed a tune up of what we had plus a new lift motor.

    Not only did Mark save us $$$ but he created in Mary Ann – and me too – a confidence that Overhead Door not only knows what it is doing but that you all are honest, transparent, and you have the best interests of the customer in mind. Other companies might very well have just said sure, if you want a whole new system then we will give you a whole new system.   Mark went the extra mile and made the extra effort to do what was best for us and we appreciate that very much, very much indeed.

    Mark got the technical staff out to put in the new motor and do a few other things and they did a first class job too. Now we have a system that runs quieter than we even knew it could and it is as smooth running as we could ever have imagined.

    WOW !

    You did a first class job on it all!

    In the baseball game that is life and business, a person will never be able to steal second if they don’t have the courage to take their foot off first and go for it. The investment and risks that Overhead Door has undoubtedly made and taken over the years to build an honest and worthwhile team that adheres to a philosophy and work ethic that says :  ” Exceed Customer Expectations As Much As Possible If Not Always ! ”  – well that proves that OHD is not afraid take the shot and steal second.

    WOW !

    Nice going.  Give Mark and all the tech team our appreciation and our best wishes. You folks do excellent work and you have become our garage door company from now on.

    Thanks Again.

    Sincerely,

    TOM AND MARY ANN

    Kirkwood, MO